Client: MAITRI LIVELIHOOD SERVICES PVT. LTD..
Web Based Solution for a Social Enterprise working for Generating fair and dignified livelihood for home based caregivers through organizing, skill training and employment linkages..
Case Study Details
MAITRI LIVELIHOOD SERVICES PVT. LTD
Maitri was founded by Gitali Thakur a prominent Social worker from Assam in 2010 as a non profit in India set to work in the North Eastern part of the country. Since then, Maitri has evolved a hybrid structure that combines a For Profit Private Limited entity to focus on scale and sustainability through efficient and replicable systems and processes, and a Not For Profit NGO that works in the communities to ensure effective grassroots mobilization and creates rights awareness.
After testing its operating model and experiencing success in Assam, Maitri has now launched its flagship Sahayika programme in Kolkata. Maitri has trained and placed over 1000 Sahayikas as on 31st September 2015 since its inception. Their target is to create wholesome impact in the lives of at least 5,000 Sahayikas in the next three years, while remaining agile to evolving market needs of urban centers.
Designing, Development, Implementation and Training of Web Based Application which covers the entire business process of Maitri Livelihood starts from Outreach Programme, Training schedule and evalution of Trainee, Placement and Post Placement module like customer care and billing etc.
The system integrates internal and external management information across the organization like Outreach Plan to understand the visit report, Training module to Enroll, registration, verification, issuance of training certificate, enquiry management system to create enquiry, customer registration, fees and placement and post placement management to get the proper MIS from the System. The system will automate these activities with an integrated software application with the purpose to facilitate the flow of information between all business functions.
SYSTEM TECHNOLOGY & DESIGN:
System will be developed using Architecture which would seperate it into three layers of Presentation, Business Logic, and Data Storage. This will enable quick integration and future proof the system for new requirements
Design:Overall System Architecture
System will be designed in a multi tiered Architecture. Each layer will be able to work independently allowing backups and safety measure to be taken easily, it will also minimize down time in case of server failure and insure quick recovery if such an incident happens.Front End
On client side the interface would be through web browser. This would ensure minimum requirement from client end in terms of systems and installation and all load will be on the server end.
Technology to be used for the system would be open source (LAMP) scalable technologies. For server side robust PhP will be used to implement business logic. On client side AJAX based rich web pages would be used.
Benefits:Unified View: Everyone would have unified view of both customer and Sahaiyka which mean greater efficiency and transparency across all departments.
Powerful Serach Engine :
Easy Search employability criteria and Matching with Employer requirement.
Search Sahayika available for employment by matching various key words provided in customer registration form.
Reducing Friction Across Marketing, Services and Sales:
Information are available on dashboard to set up the targeted calls-to-action, forms and workflows in a place. customer service team prioritize its most crucial tasks effectively and to organize every customer inquiry in a single, universally-accessible dashboard, ensuring nothing slips through the cracks. This helps create a frictionless experience for every customer whether they need support via phone or email and walk-in. Everyone has all the information at their fingertips; they don’t have to go and ask for it anymore. The result is a frictionless customer experience..
Maitri’s journey with their goal of wholesome impact in the lives of at least 5,000 Sahayikas in the next few years and grow their presence across northeast and east, streamlining communications with Sahayika and employer, and increasing revenue. Now they are on the fast track to result.
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